6 IT Support Tips Every Workplace Will Find Useful

IT problems are quite common nowadays, especially since most businesses have started relying on technology to handle their day-to-day operations. It is only recently that we have been realizing the importance of tech support companies and the value of their fast response times. However, wouldn’t it be great if you can get a load of IT to support tips to minimize your system’s downtime? 

Here are six tips to keep your workplace running as efficiently as possible.

1. Backup Your Data

When a laptop, a phone, or a computer tells you to back you your data or offers to do it automatically, it’s not out of malice. There is no scheme designed by the machines to use up all your storage. The fact of the matter is that electronics break down and sometimes without warning. When they do, you’ll want to have your data stored in a backup location so you don’t lose everything. For your backup options, a common choice is a physical backup, in other words, use a hard drive to store your data. Although a better and more reliable option is to use cloud backup, this means you need to upload your data to online password-protected storage space.

2. Install an Antivirus Software

If you must buy new software, do so, but the most important thing is to have one. For businesses, the stakes are much higher than for personal users. Once inside your system, a computer virus can manipulate your data by erasing it, stealing it for the use of a competitor or the virus’s creator, or for the purpose of reselling it to you in exchange for a ransom. All in all, the outcome will never be in your favor if a virus makes its way through. The most common ways are through insecure websites, emails, links, and downloads. While you will be safe avoiding fishy websites and suspicious emails, it doesn’t mean you shouldn’t install an antivirus to find and remove any malware.

3. Carefully Pick your Tech Support

When a business faces technical troubles, the first step it takes is to ask for help from a tech support firm with the most expertise. While this is a sound, logical solution, especially if you live in a busy city like London where an hour of downtime will cost you plenty, it isn’t the best one. Why? Because while expertise is good, it’s nothing without personalization. A business needs an IT support service provider who, according to Network London, is invested in learning about the business itself before they offer solutions. While a generic solution might work, a personalized solution designed specifically to cover your exact needs and priorities is what you should opt for.

4. Secure your Accounts

When it comes to dealing with passwords, things can get a little tricky. As opposed to what most people think, your main priority when choosing a password should be its strength and not its memorability. There is a lot of debate on how often you should be changing your passwords, but it all comes down to the fact that a strong, unique password is key to keeping your data safe. As for memorability, you can log your passwords in an encrypted password manager since any information stored in those devices is highly protected against the most powerful cyber attacks.

5. Integrate Software

Nowadays, the software doesn’t work independently. There are a lot of business management software out there that can manage clients, calendars, and timesheets. Other software is capable of handling payroll, accounting, and HR tasks. Instead of using separate software and wasting time entering your data into each one. You can sync all of your software to work together. That way, you can transfer data across your system with minimal effort.

6. Hold Seminars

This isn’t purely technical advice, but it is necessary for the implementation of anything technology-related. Knowledge is key when it comes to technology and one of the most effective ways to spread knowledge is to hold seminars for your employees. Teach them how to treat their devices, and how to preserve their passwords. If you are going to implement a new system, explain in detail how it works. By doing that, you’ll be ensuring that you’re getting the most out of your technology while maintaining data safety and your system’s optimum performance.

 

As you can see, there’s more to IT support than restarting your device a couple of times. There are ways to prevent potential problems, ways to counteract a current problem, and ways to undo the effects of previous problems. Most businesses wait until their systems are down before they take action, but you don’t want to be one of those. It’s always better if you think ahead and take proactive measures. Remember to keep your systems updated and secure, your passwords strong, and your data backed up.

Photo credits: Pexels

 

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